We say the usual mail order ‘Please allow up to 28 days for delivery…’ but in practice orders usually take about 7-10 days to arrive, depending upon the country of destination.
Long distance deliveries to places like Australia and New Zealand take about three weeks to arrive on average.
All orders are shipped via International Air Mail as standard. Orders can be shipped via ‘International Signed For’ delivery at a premium -this option gives a tracking number but doesn’t give the ability to track the order until it is actually delivered.
To cancel an order before it has been shipped contact us quoting your order number by either telephoning: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09 or by e-mailing: [email protected]
You should contact us before returning any products to obtain a unique returns number which can be obtained by either telephoning: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09 or by e-mailing: [email protected].
When returning products, please ensure that you include your name and address.
Postage costs made by you for returning faulty &/or defective goods will be refunded to you in full.
Postage costs for any other returns back to us, other than faulty goods, are the responsibility of the customer.
ALL Returns must be made by Registered Mail to ensure that they arrive safely and should be sent to:
Ethos World EU
11 Oakfield Avenue
SG4 9JB UK
Please retain the receipt along with the tracking number in case of any problem.
We offer a full refund or replacement service for any faulty &/or damaged goods.
If the goods that you purchase are not what you expected then you may return them to us within 30 days from the date of purchase and we will make a full 100% refund to you.
You should contact us before returning any products under our 30 day money back guarantee to obtain a unique returns number which can be obtained by either telephoning: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09 or by e-mailing: [email protected]. Then return the products back to the returns address listed above.
Please ensure that they are returned in their ORIGINAL & PRISTINE CONDITION and that they are packed carefully to avoid being damaged in transit. If returned goods arrive in anything other than their original condition this may result in a partial or full deduction from your refund.
You will receive your refund within a maximum of 30 days from cancellation/return. You should however expect to receive it within 7 working days.
All credit card transactions are carried out through industry standard 256-bit SSL Certificated, encrypted data connections and we never store credit card numbers in any form, either electronic or otherwise. You can order from us safe in the knowledge that your credit card information is treated with paramount importance and the highest of security levels at all times.
SOVEREIGN MARKETING LLC, 12717 LOMAS BLVD NE, ALBUQUERQUE, NM 87112
COMPANY REGISTRATION NO. 4948360